Terms and Conditions

Welcome to Manitoulin Meats! These Terms and Conditions govern your use of our services, including in-store purchases, online orders, and delivery. By shopping with us, you agree to the following terms:

1. Product Quality and Availability

We are committed to providing fresh, high-quality products. All products are subject to availability and seasonal supply. Product descriptions and pricing may change without notice.

2. Orders and Payments

Orders can be placed in-store or by phone.
All orders must be paid in full at the time of purchase or as specified in advance.
We accept cash and credit/debit cards.

3. Pricing and Taxes

All prices are listed in CAD and are subject to applicable taxes. Prices may vary based on weight and market conditions. Any pricing errors are subject to correction.

4. Pickup and Delivery

Pickup orders must be collected within the specified timeframe.
Delivery (if offered) is subject to availability and fees.
We are not responsible for delays caused by circumstances beyond our control (e.g., weather, traffic, supplier issues).

5. Perishable Goods Policy

Due to the perishable nature of our products:

All sales are final unless the item is defective, spoiled, or incorrect.
Claims must be made within 24 hours of purchase/delivery with proof of issue (receipt and photo evidence).
Refer to our [Return & Refund Policy] for more details.

6. Food Safety and Storage

Customers are responsible for the proper handling and storage of meat products once received. We are not liable for spoilage or illness due to improper handling after pickup/delivery.

7. Allergens and Dietary Information

While we strive to maintain clean and safe handling, cross-contamination may occur. Please inform us of any allergies or dietary restrictions before ordering.

8. Intellectual Property

All content on our website, social media, or printed material is the property of Manitoulin Meats Inc. and may not be used without written permission.

9. Limitation of Liability

Manitoulin Meats Inc. is not liable for any direct, indirect, or incidental damages arising from the use or misuse of our products or services.

10. Governing Law

These Terms and Conditions are governed by the laws of Ontario, Canada]. Any disputes shall be resolved under local jurisdiction.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.

Contact Information

If you have any questions or concerns, please contact us:

📞 Phone: 705-688-6328
📧 Email: manitoulinmeatmarket@gmail.com
📍 Address: 6187 Hwy 542, Mindemoya, ON P0P 1S0

Return and Refund Policy

Return & Refund Policy

At Manitoulin Meats, we are committed to providing you with the highest quality products. Due to the perishable nature of our items, we have specific guidelines in place to ensure food safety while maintaining customer satisfaction.

Returns

We do not accept returns on any perishable goods, including fresh, frozen, or cooked meats. This policy ensures the safety and integrity of our products for all customers.

Refunds & Replacements

If you are unsatisfied with your purchase, please contact us and we may offer a refund or replacement:

To request a refund or replacement:

Contact us within 24 hours of purchase or delivery.
Provide proof of purchase (receipt or order number).
Include clear photos of the product and a description of the issue.

Once your request is reviewed, we will notify you of the outcome within 48 hours. Approved refunds will be processed to your original method of payment within 3–5 business days.

Exceptions

We do not offer refunds or replacements for:

Products that have been tampered with or improperly stored after purchase.
Issues reported more than 24 hours after purchase/delivery.
Buyer’s change of preference.

Contact Us

If you have any concerns or questions, please contact us at:
📞 705-688-6328
📧 manitoulinmeatmarket@gmail.com
📍 6187 Hwy 542 Mindemoya, ON P0P 2B0

Thank you for supporting Manitoulin Meats. Your satisfaction and food safety are our top priorities.